Mediation & Peer Review Service
CDS members always strive to provide you with the best possible oral health care services. Sometimes, however, services don’t always go as expected. In those instances, CDS offers a free, and strictly confidential mediation service to help solve those issues, without the expense of a court case.
How the Mediation process works
The first step is for a patient to download and complete the Request for Review of Dental Services Form.
Working with Illinois State Dental Society (ISDS), CDS then assigns the request to members of the CDS Mediation and Peer Review Committee for their review. Committee members are dentists volunteering their mediation and peer review services. They may ask to interview or examine the patient and talk with the dentist who provided treatment.
The entire process is free and strictly confidential. Dentists choose whether or not to participate. In most cases, CDS is able to resolve complaints to both parties' satisfaction.
Because ISDS oversees the program, patients must first complete the mediation complaint form and mail it to:
Illinois State Dental Society
Committee on Mediation and Clinical Peer Review
P.O. Box 376
Springfield, IL 62705
Contact Helen Rabitoy, Mediation and Peer Review Manager.