Regional Meetings

2 CE hours

Register no later than a day in advance of the webinar. You must be registered in order to receive an email from CDS with the link to the Zoom meeting.

A fee of $75 is charged to nonmembers. The fee may be applied to membership for the current year.

Credit Hours: 2 Hours
Course Title: Creating The Culture of Success
Speaker: Steven J. Anderson
Location: Zoom

Course Description:
Creating a Culture of Success® is the foundation of a thriving dental practice—one built on 80% repeat and referral patients. In this course, you will discover the key systems and behaviors that make your practice a magnet for loyal patients, top-tier talent, and 5-star reviews. Participants will explore what truly sets a practice apart—qualities that competitors cannot copy—and learn how to strengthen reputation, elevate patient experience, and boost production and profitability. You will also uncover simple, proven strategies your team can implement immediately, including a powerful (and free!) tool that energizes team performance, a habit that dramatically increases case acceptance, and the secrets of top-performing teams that consistently achieve exceptional results. Making your practice stand out so that the best patients know who you are, where to find you, and why they should choose you has never been more critical—and this course will show you how.

Course Objectives:

1. Identify and implement the core elements of a Culture of Success® that attract repeat and referral patients, top talent, and more positive online reviews.
2. Differentiate their practice by leveraging unique, non-copyable strengths and systems that enhance reputation, increase new patient flow, and elevate overall patient experience.
3. Apply practical, team-centered strategies—including daily habits, communication tools, and performance enhancers—that increase case acceptance and drive higher production and profitability.

About the Speakers:
Steven J. Anderson is the founder of several organizations that have driven meaningful change in healthcare, youth leadership, and philanthropy. He pioneered patient care and communication methods that help top dental professionals connect clinical excellence with patient acceptance. Partnering with leading clinicians, he has advanced protocols for treating periodontal disease with the latest science in total health.

His management systems have shaped successful practice cultures worldwide. Anderson has delivered hundreds of seminars and keynote addresses, authored numerous industry articles, and produced extensive audio and video learning libraries. He is the Founder of the Total Patient Service Institute and Co-founder of the Crown Council, Keystone Dental Management, and Dental Warranty Corp. He was named Dental Businessman of the Year by Excellence in Dentistry and has authored several books, including The 13 Biggest Mistakes Parents Make and How to Avoid Them, The Culture of Success, Nearly Everything I Learned in Kindergarten Screwed Me Up, New Lessons to Triumph in the Real World, and The Bicycle Book.

His philanthropic work includes co-founding the Smiles for Life Foundation—the largest cause-related campaign in dentistry, which has raised over $50 million for children’s charities—and Eagle University, a nonprofit that equips students with leadership skills and a seven-year career head start.