How do your patients afford you?
What’s the repeating refrain about dental work? “It’s too expensive” or “I can’t afford that.”
Dentists must cringe. . .
Read More
Front Desk
by Stephanie Sisk
CDS dentists have many roles in their dental offices. You are doctors, first and foremost, but you are also business managers, new business development leaders and team-builders. This online column will help you stay on top of the latest dental trends and resources as you juggle all of your roles.
Do you show your tattoos?
For the last couple years, I’ve really enjoyed our family vacations. We’ve seen some wonderful sights and had great experiences, in Michigan, in Boston and . . .
Read More
Patient surveys, Part 2
Practices interested in “getting inside the heads” of patients use patient satisfaction surveys to glean helpful information, observations and reactions that can be used to make tangible changes.
Read More
Patient surveys, Part 1
Patient surveys can spark feelings of apprehension, whether or not your practice conducts them.
If you choose not to survey your patients, there are no doubt worries you’re missing something. If you do collect survey information, you wonde...
Read More
Do-it-yourself dentistry?
Clearly dental professionals would view these so-called dental kits as folly, even dangerous. But to others, they could represent an internet-driven “disrupter” that shifts the balance of control to the consumer and away from “the industry....
Read More
Nurture the connection with your patients
To pick just one, a Princeton University study had people look at a microsecond of video of a political candidate. Research subject went on to predict – with 70 percent accuracy – who would win the election based on that microsecond of film...
Read More
Consumer sensory overload: What's a patient to do?
Since my dental visits as a child, I have received toothpaste and a toothbrush (and later floss) each and every time I have left the dentist’s office.
Read More
Numbers matter
No matter the business or organization, numbers – statistics, reports, data, survey results, profits, losses – figure into the planning and success of the operation.
Read More
Illinois oral health care by the numbers
In short, not too bad, at least that’s the picture from the latest study of the Health Policy Institute of the American Dental Association. Crunching data from all 50 states and the District of Columbia, the institute looks to provide infor...
Read More
Can you speak louder?
Audio and visual recording of professionals doing their jobs has been a hot topic here. Exhibit A: the Chicago Police Department.
Dentists aren’t pointing guns at anyone, but the prospect of patients recording a visit with their dentist is...
Read More