Note: Dentists still waiting for undelivered goods and services
will receive a
refund within 60 days.
CHICAGO-ADA Intelligent Dental Marketing of Salt Lake City, a joint
venture with ADA Business Enterprises, Inc., has experienced
significant production and operational difficulties.
The American Dental Association leadership regrets that this has
occurred. After careful consideration, ADABEI--a wholly owned
subsidiary of the ADA, has determined that the best solution for
our members, ADAidm customers and our Association, is to resolve
outstanding contractual obligations and to dissolve our business
relationship with ADAidm.
ADAidm will be providing customers with a full refund for paid
undelivered goods and services on their contracts with the company.
Refunds will be made within 60 days. Customers are being notified
and a special team is working to resolve customer issues.
ADABEI announced the formation of ADAidm in February 2007 to help
ADA members build and market their dental practices. ADAidm offered
a comprehensive suite of customized dental marketing products and
services designed to attract and retain customers, including direct
mail, Web site development, advertising and logo and identity
The Board of Trustees took definitive action and appointed ADA
trustee Dr. Robert Faiella to be chair of ADABEI and to resolve the
ADAidm issues, as well as to oversee the successful ongoing ADABEI
programs. The ADA Board has directed teams at ADABEI and ADAidm to
work diligently to resolve the ADAidm situation.